Sinclair Electrical Contractors

Who We Are

Sinclair Electrical Contractors Ltd is the data controller responsible for your personal data. We are located at Unit 4, Riverside Industrial Estate, Barking Road, London, E6 3BD, United Kingdom, and can be contacted at info@sinclairelectrical.co.uk or +44 (0)20 8470 2850.

Types of Data Collected

We may collect the following types of personal data:

• Contact Information: Name, email address, telephone number, physical address provided through contact forms or service enquiries.
• Service Information: Details about your electrical requirements, property information, and service history when you engage our services.
• Website Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on site (through analytics).
• Cookies: Data collected through cookies for website functionality and user experience improvement.
• Communication Data: Records of our communications including emails, telephone calls, and correspondence.

UK GDPR Compliance

We process your personal data on the following legal bases under UK GDPR:

• Contractual Necessity: Processing required to provide electrical services you have requested.
• Legitimate Interest: Processing necessary for our business operations, safety compliance, and service quality improvement.
• Legal Obligation: Processing required to comply with Building Regulations, Health and Safety legislation, and consumer protection laws.
• Your Consent: Where we have obtained your express consent for specific data processing activities.

How We Use Your Data

We use your personal data for the following purposes:

• Providing requested electrical services and responding to enquiries.
• Creating and maintaining service contracts and compliance documentation.
• Invoicing, payment processing, and financial record-keeping as required by law.
• Maintaining certificates of work completed, insurance claims, and regulatory compliance records.
• Improving our website, services, and customer communication.
• Complying with legal and regulatory obligations.
• Contacting you regarding service updates, maintenance reminders, or safety information relevant to completed work.

Retention Periods

We retain your personal data for the following periods:

• Service Records: Retained for minimum 6 years for regulatory and insurance purposes.
• Financial Records: Retained for minimum 6 years for tax and accounting compliance.
• Contact Information: Retained while service relationships remain active plus 3 years thereafter, unless you request deletion.
• Website Analytics: Anonymised data retained indefinitely; personally identifiable data deleted within 26 months.

Who We May Share Data With

We may share your personal data with the following third parties only where necessary:

• Building Control authorities when required for compliance verification.
• Insurance providers for claims or verification purposes.
• Regulated contractors who may assist with specific aspects of service delivery.
• Payment processors for invoice payment and accounting services.
• Professional advisors (accountants, legal advisors) where required for business operations.

We never sell your personal data to third parties for marketing purposes. Any third parties we engage are bound by confidentiality agreements and are required to maintain appropriate data security standards.

Your Data Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of your personal data held by us.
• Right of Correction: You may request correction of inaccurate personal data.
• Right of Erasure: You may request deletion of your data, subject to legal retention obligations.
• Right of Restriction: You may request restriction of processing in certain circumstances.
• Right to Object: You may object to processing of your data for marketing or other purposes.
• Right of Data Portability: You may request portable formats of your personal data.

To exercise any of these rights, please contact us at info@sinclairelectrical.co.uk or by telephone at +44 (0)20 8470 2850. We will respond to your request within 30 days.

Privacy Contact and Escalation

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about our data practices, please contact us at:

Email: info@sinclairelectrical.co.uk
Telephone: +44 (0)20 8470 2850
Address: Unit 4, Riverside Industrial Estate, Barking Road, London, E6 3BD, United Kingdom

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority. You can contact the ICO at www.ico.org.uk or by telephone at 0303 123 1113.